Measuring success
Setting clear goals and measuring success are a key part of every client’s coaching programme.
I use a combination of external and internal measures to assess the success of a coaching programme.
External measures will include things that the client is likely to be measuring already and has some ability to directly influence, e.g. increased income/revenue, obtaining a promotion or improved performance feedback.
Internal measures can include changes in the client's self-awareness and awareness of others, shifts in thinking that create more effective actions and shifts in the client’s emotional state that inspire confidence.
Testimonials
Nick Grave Estate Agent, Trowbridge
I found the coaching with Jayne really useful, particularly with regards to managing my motivation, despite the actions of those around me. I was able to maintain a much more positive outlook on my work, which naturally improved my home life as well. This has made me not only more productive, but also a better person to be around.
Jayne’s studio space ensures a convenient and comfortable environment to open up.
Ian Haskins Director of Finance, Sunlife
My coaching sessions with Jayne were highly productive and transformational for me in terms of understanding my own values, strengths and how to use these more effectively. Our meetings were focused and with a clear purpose, but with a great deal of flexibility as the conversation progressed. They were challenging, but Jayne’s supportive and encouraging approach stimulated trust and creativity to find the right answers. I eagerly anticipated our meetings and greatly appreciated Jayne’s inspirational support.
Milda Zolubaite Nutritional Therapist, Emotional Eating Specialist
Nutrition Path
Jayne is the perfect coach- focused, inspirational, supportive and most importantly- a really lovely person.
Jayne helped me get really clear about how I want my business to be and lay down some excellent strategy foundations. Finally, I know what to focus on in my business and I don't get distracted by the abundance of opportunities anymore or get overwhelmed. Highly recommend.
Nicky Bragg Fromie Gifts
Jayne felt like a natural choice as a coach. She has empathy, flexibility and is calm and thoughtful; all qualities I knew would benefit my work approach long term.
She enabled me to make big decisions that would have taken months longer if I’d been left to my own devices. I could have done lots of research, spoken to mentors and listened to countless podcasts, but just 3 sessions with Jayne helped me regain clarity, confidence and control of my business.
Great support and guidance throughout, I would highly recommend her.
Nikki Bassett HR Business Partner
Heineken
Jayne was so much more than a coach to me. Having gone through a very difficult period during which I switched company and role, Jayne allowed me to explore what I really wanted from my career, and more importantly, how that fitted with my changing outlook on life. Her approach allowed me to focus on what was really important and achieve some early goals in a very short period of time. I cannot thank Jayne enough for supporting me and being truly inspirational in her coaching. A lovely person and an absolute joy to work with – thank you Jayne!
Kate Vickery Account Director
Heineken
Jayne’s strengths as a coach are founded in her ability to listen and really understand both the person and context, and her ability to build a trusting relationship. Jayne’s broad experience helps her understand and relate to different people and situations, whilst remaining objective and challenging.
Jayne is focused on making a real difference and adapting to the needs of the client as oppose to having a set formula or way of working. She is very self-aware and comfortable sharing relevant experiences and learning.
Crispin Beale CEO
Provident Private Equity Partners
Jayne acted as my leadership coach at Royal Mail and provided me with invaluable assistance and guidance that helped me gain promotion to Director level and develop to take on a Chief Executive role. I am grateful to Jayne for her support and have no hesitation in recommending her skills in this area. I would welcome the opportunity to work with Jayne again in the future.
Jesus Mata Facenda Bottling & Logistics Manager
Heineken
I have to start saying that you have arrived to my life as a glass of water after a week walking on the dessert. I am currently passing to a very difficult process of adaptation to new leadership styles and changes on site. I definitely can say that I have explored more corners, lands and blind spots thanks to your support.
You are open, honest, professional, approachable. I really don’t see how I can make you a better coach. You have a gift, you can adapt to the one you have in front and you really have the capability to connect with the one you are coaching. Understanding that the coaching process is about helping me to see things from different angles and not about giving me solutions, I can’t complaint in any way about the results from our coaching experience.
David Stephenson Organisation Effectiveness
BAE Systems
Jayne is a joy to work with, always the consummate professional, but also brings real energy, vitality and fun to any assignment.
Steve Thomas MD
Grass Routes re. RYLA - Youth Coaching
Jayne has proven to be enthusiastic, hard working, intelligent and innovative. She has real grit and enjoys a challenge. I have no hesitation in recommending her.
Helen Hodgkinson HR Director
Ecotricity
Jayne is one of the most creative and pragmatic business consultants I have worked with. She grasps complex business issues, develops pragmatic people solutions and delivers them on time, on budget and with solutions that work. Jayne can work from board level to front line and vice versa easily and has a personable and professional approach that works and works well
Marcia Murphy Head of OD & Change
British Airways
I wouldn’t hesitate to recommend Jayne to any organisation seeking to get the best from its people. Jayne doesn’t come with a set of predetermined solutions; she puts the necessary time into fully understanding the culture and quirks of the organisation she’s working with, and then applies her experience and her creative abilities to devise plans that really work and make a demonstrable impact. Jayne is entirely focused on results, but she also practises what she preaches - involving and inspiring people along the way so the ownership lies in the right place.
Leandro Herrero Chief Organisation Architect, CEO
The Chalfont Project Ltd & Viral Change Global LLP
I have the pleasure of working with Jayne within the portfolio of consulting services of The Chalfont Project, both in Viral Change programmes of large scale behavioural and cultural change, and Collective Leadership. This is going on for many years now. She is a great colleague who has a great mind and brings clear critical thinking to the table. Our clients love her and I have no trouble to understand why!
Jayne combines the skills and character needed for a very personal relationship, such as in coaching, with the ones required in large group interventions and sophisticated long term programmes such as Viral Change. In my view, this combination is far from common.
Ronan Dunne CEO
Telefonica UK
I have been impressed by the focus Jayne places on engaging and building relationships with our leaders across the UK business. She has an inquisitive approach to understand the commercial landscape in the business and translate this into simple solutions. Jayne was our UK lead to shape thinking around culture and developed a thought provoking approach for implementation. I am happy to recommend Jayne for the quality of her work, her engaging approach and her desire to develop fresh ideas to raise team performance.
Cat Kennedy Senior Director of OD
Heineken
Jayne is a creative, talented, experienced and commercially orientated consultant. I would describe her style as "with positive impact" - her ability to engage both senior stakeholders and operational executives through clear, straight forward communication and focus, is what sets Jayne apart. An absolute professional, capable in every sense and a pleasure to partner with. I'm delighted to recommend Jayne for her expertise in the field of Organisational Development, her experience working with a diverse set of organisations and for being flexible and accommodating in the service she delivers.
Kevin Green CEO
Recruitment and Employment Confederation
Jayne is a well rounded OD professional who is able to make change happen whatever the environment. She is at her best working with management teams where she prompts learning and coaches performance improvement. I have seen her deliver high quality interventions at LloydsTSB and working with me at Royal Mail. I recommend her as an excellent consultant.
Johnathan Iles
British Airways Engineering
Jayne very quickly gained a good understanding of what we were trying to achieve with the "Engineering Our Future Programme" and helped us move this very complex and difficult programme to the next level and gave us the foundations to build on, developing far reaching culture change and organisation design proposals which have the buy in of the leadership team and trade unions alike. This would not have been possible without the thought, expertise and direction that Jayne brought to the team.
Abi Todd Founder
Limelight Consulting
It's with pleasure I write a recommendation for Jayne from her time with Telefonica. Her key strength lies in her ability to engage and develop relationships quickly to get to the heart of the issue. Jayne was instrumental in scoping a culture programme in partnership with the business, stakeholders and European teams; she is equally comfortable facilitating a Board discussion to determine next steps as she is with front line client groups. I highly recommend Jayne, she brings a level of energy that motivates and develops creative solutions with an incredibly strong customer focus in all aspects of her work.
STEPHEN SMITH Lloyds Bank
Jayne is a highly creative professional who knows how to manage stakeholders while moving an important project forward. She is a real pleasure to work with.